Have you ever noted your hearing loss for an airline and had them show up with a wheelchair? Or requested a transcript of an audio guide at a museum and gotten something in braille? When I hear stories like this, I always shake my head in amazement at how uninformed people are about hearing loss and wonder what we, the hearing loss community, can do to better educate them.
But what about when this type of behavior comes from someone who should know better — someone who has an immediate family member with profound hearing loss. It is harder to know how to respond.
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